Role Overview

We’re looking for a highly proactive and detail-oriented Clinic Experience Manager to be the face of the Acko Clinic experience.

This role owns the end-to-end member journey on-ground, from arrival to exit. You will ensure a seamless, guided experience where members never feel confused, lost, or waiting without context.

As the operational anchor across floors, you will orchestrate movement, manage real-time flow, and ensure smooth handoffs between screening,

consultation, and counselling — bringing the “zero-wondering” principle to life.

What You’ll Do

Own the Member Journey

Manage the complete on-ground experience from check-in to exit

Ensure every member feels guided, informed, and taken care of at every step

Orchestrate Flow & Movement

Coordinate station flow across screening and consultation areas

Manage real-time pacing to avoid bottlenecks and reduce wait times

Enable Seamless Handoffs

Drive smooth transitions between screening, doctors, and counsellors

Act as the central point of coordination across teams

Front Desk & Experience Management

Oversee check-ins and initial member onboarding at the clinic

Ensure clarity, warmth, and efficiency at the first touchpoint

Support Conversion Moments

Guide members towards the right counselling moments

Prepare and direct them for membership conversations at the right time

Solve in Real-Time





Identify on-ground issues and resolve them proactively

Handle delays or disruptions while maintaining experience quality Deliver

Zero-Wondering Experience

Ensure members never feel confused about what happens next

Eliminate friction, uncertainty, and idle waiting across the journey

Skills & Qualification

Bachelor’s degree in any field. Proficient in English, Hindi, Kannada

1–5 years of experience in operations, hospitality, and front office.

Robust communication and interpersonal skills

High ownership and ability to manage multiple moving parts simultaneously

Excellent coordination and real-time problem-solving ability Attention to detail and service quality mindset

Calm, composed, and solution-oriented under pressure

Experience in healthcare or high-touch service environments is a plus

Own the end-to-end member journey from check-in to exit

Manage front-desk coordination and member guidance

Orchestrate station flow across screening and consultation areas

Ensure real-time pacing and minimize wait times

Drive seamless handoffs between teams

Act as the single point of coordination for members

Support membership counselling flow at the right moment

Resolve on-ground issues proactively

Deliver a zero-wondering experience for every member

📌 Guest Service Executive (Clinic Experience Manager) (Bengaluru)
🏢 VIDPRO CONSULTANCY SERVICES
📍 Bengaluru