The Guest Relations Manager is a full-time, on-site role based in Mumbai. This role is responsible for overseeing the guest experience from arrival to departure, ensuring high standards of hospitality and service at all times. Day-to-day tasks include greeting and engaging guests, handling inquiries and feedback, resolving service issues, and coordinating with operations, kitchen, and service teams to deliver a seamless experience.

The Guest Relations

Manager will also monitor customer satisfaction metrics, implement improvements, and support team members in delivering consistent, guest-focused service. The role involves creating a welcoming environment, maintaining brand standards, and representing Aufside Hospitality’s values in every guest interaction.

Qualifications

- Strong Guest Relations and Customer Service skills, with the ability to handle diverse guest needs and deliver a high-quality experience.
- Excellent Communication skills, including active listening and clear,



professional verbal and written communication.
- Experience driving Customer Satisfaction through feedback management, service recovery, and continuous improvement.
- Ability to provide Training and guidance to front-of-house staff to uphold service standards and brand values.
- Prior experience in hospitality, F&B;, or lifestyle venues, preferably in a supervisory or managerial role.
- Proven ability to work on-site in a fast-paced environment, with solid organizational and problem-solving skills.
- Comfort using basic digital tools and reservation or CRM systems; familiarity with guest feedback platforms is an advantage.
- Relevant diploma or degree in Hospitality Management or a related field is preferred but not mandatory.
- 5-7 years experience in Hospitality.

📌 Guest Relations Manager (Mumbai)
🏢 Aufside Hospitality
📍 Mumbai