Guest Relations Executive

Hotel: Le Royal Park, Puducherry

Department: Front Office / Guest Relations

Location: Puducherry

Employment Type: Full-Time

Salary: ₹20,000 – ₹22,000 per month

Position Summary

Le Royal Park, Puducherry is looking for a warm, confident, and guest-focused Guest Relations Executive to join our Front Office team. The candidate will be responsible for ensuring a welcoming experience for guests, handling their requests and concerns, and maintaining high standards of hospitality throughout their stay.

Key Responsibilities

- Welcome and warmly greet guests upon arrival and throughout their stay.
- Provide personalized assistance to guests and ensure a comfortable hotel experience.
- Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
- Follow up on guest requests to ensure complete satisfaction.
- Assist VIPs, repeat guests, and guests with special requirements.
- Conduct courtesy calls and obtain guest feedback regarding their stay.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, and other departments.
- Maintain accurate records of guest preferences, requests, and complaints.
- Assist with check-in, check-out, and other Front Office activities when required.
- Explain and promote hotel facilities, restaurants, services, and special offers.
- Assist guests with local information, transportation, and general travel-related requirements.
- Handle guest complaints diplomatically and escalate issues to the appropriate manager when necessary.
- Ensure professional grooming and adherence to hotel service standards.
- Support the hotel team in achieving guest satisfaction and maintaining positive guest reviews.
- Assist with special occasions,



celebrations, and personalized guest arrangements.

Candidate Profile
- Diploma/Degree in Hotel Management, Hospitality, Tourism, or a related field preferred.
- Minimum 1–3 years of experience in Guest Relations, Front Office, or a similar hospitality role preferred.
- Freshers with excellent communication skills and a positive attitude may also be considered.
- Excellent spoken English and good written communication skills.
- Knowledge of Tamil and/or Hindi is an advantage.
- Pleasant personality with excellent interpersonal and guest-handling skills.
- Strong problem-solving and complaint-resolution abilities.
- Customer-focused, patient, and courteous.
- Well-groomed with a confident and professional appearance.
- Ability to work effectively under pressure and as part of a team.
- Willingness to work shifts, weekends, and holidays.

Key Skills Guest Relations | Customer Service | Communication | Complaint Handling | Front Office Operations | VIP Guest Handling | Problem Solving | Coordination | Hospitality | Qualified Grooming

Salary & Benefits

- Salary: ₹20,000 – ₹22,000 per month
- Salary will be based on experience, skills, and suitability.
- Training and career development opportunities.
- Professional and supportive working environment.
- Employee benefits as per hotel policy.

How to Apply Interested candidates can submit their updated CV/resume to the HR/Recruitment team at Le Royal Park, Puducherry.

Position: Guest Relations Executive

Salary: ₹20,000 – ₹22,000 per month

Location: Le Royal Park, Puducherry

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Puducherry)
🏢 HOTEL LE ROYAL PARK
📍 Puducherry