Guest House Manager – Operations, Front Desk & Revenue

Location: Purohit Para, Vrindavan, Uttar Pradesh

Property: 14-Room Guest House | Near Banke Bihari Temple

Employment Type: Full-time | On-site

Experience: 3–7 years preferred

Industry: Hospitality / Guest House / Boutique Hotel / Vacation Rental

About the Role

We are looking for a hands-on Guest House Manager to take responsibility for the day-to-day operation of a 14-room guest house near Banke Bihari Temple, Vrindavan.

This is a multi-functional operational management position.

The successful candidate will be responsible not only for supervising the property, but also for directly handling front desk operations, reservations, guest communication, PMS updates, OTA management, housekeeping coordination, staff supervision, maintenance coordination, inventory, revenue and daily reporting.

This is not a role limited to sitting at a reception desk or supervising other employees.

We are looking for someone who is comfortable personally stepping into operational functions whenever required, particularly during periods of high occupancy, staff shortages, absenteeism, emergencies or other operational constraints.

The successful candidate should have an owner's mindset: take responsibility, identify problems, solve them quickly and ensure that the property continues to operate smoothly even when resources are limited.

Core Responsibilities

1. Front Desk & Guest Handling

The Manager will be directly responsible for front-office operations, including:
- Managing the front desk/reception.
- Personally handling guest check-ins and check-outs.
- Welcoming guests and explaining property facilities and policies.
- Handling guest requests, questions and complaints.
- Verifying guest identification and completing required registration procedures.
- Handling room allocations.
- Coordinating early check-ins and late check-outs.
- Handling guest payments and providing receipts where applicable.
- Managing keys/access systems.
- Maintaining professional communication with guests throughout their stay.
- Handling escalations and resolving guest issues promptly.

The Manager must be prepared to personally operate the front desk whenever staffing levels or operational circumstances require it.
1. Reservations & Booking Management

The Manager will be responsible for receiving, processing and managing reservations across all applicable channels.

This includes

- Accepting direct reservations.
- Handling telephone and WhatsApp enquiries.
- Processing walk-in bookings.
- Managing OTA reservations.
- Responding to booking enquiries.
- Confirming reservations.
- Handling cancellations and modifications.
- Maintaining accurate room availability.
- Preventing overbooking.
- Coordinating special requests.
- Following up on pending reservations.
- Maintaining accurate reservation records.

The Manager must ensure that every confirmed booking is correctly reflected in the property's PMS and relevant OTA systems.
1. PMS & Property System Management

The Manager will be responsible for maintaining accurate and up-to-date information in the property's PMS (Property Management System).

Daily responsibilities may include

- Creating reservations in the PMS.
- Updating guest information.
- Updating check-in/check-out status.
- Assigning rooms.
- Updating room status.
- Recording payments.
- Updating cancellations and modifications.
- Updating housekeeping status.
- Recording maintenance/room-out-of-order status.
- Generating occupancy and revenue reports.
- Reconciling PMS records with OTA reservations.
- Ensuring that PMS information is accurate and current at all times.

Accurate PMS management is a core responsibility of this position.
1. OTA & Online Channel Management

The Manager will personally monitor and manage online booking channels including, where applicable:
- Airbnb
- Booking.com

- MakeMyTrip

- Goibibo

- Google Business Profile

- Direct booking channels
- Other OTA/channel-manager platforms used by the property

Responsibilities include
- Updating availability.
- Updating room inventory.
- Updating rates.
- Responding to enquiries.
- Managing reservations.
- Managing cancellations.
- Monitoring reviews.
- Responding to guest reviews where authorised.
- Identifying booking errors.
- Preventing double bookings.
- Keeping OTA and PMS information synchronised.

1. Revenue & Pricing

The Manager will assist in maximising the property's revenue and occupancy.

Responsibilities include

- Monitoring occupancy.
- Monitoring competitor pricing.
- Adjusting rates according to demand and season.
- Applying appropriate weekend and festival pricing.
- Monitoring high-demand dates.
- Reporting revenue opportunities to management.
- Tracking ADR, occupancy and room revenue.
- Ensuring approved pricing is correctly reflected across booking channels.

Experience with dynamic pricing and revenue management will be strongly preferred.
1. Housekeeping Management





The Manager will supervise housekeeping operations and maintain room standards.

Responsibilities include

- Preparing housekeeping schedules.
- Assigning rooms for cleaning.
- Checking room readiness.
- Inspecting rooms before guest arrival.
- Monitoring cleanliness.
- Checking linen and toiletries.
- Monitoring housekeeping supplies.
- Coordinating deep cleaning.
- Handling housekeeping complaints.
- Maintaining housekeeping standards.

Where staffing is insufficient, the Manager may be required to personally assist with reasonable operational housekeeping-related tasks necessary to keep the property functioning, including room inspections, linen coordination, replenishment of amenities and other appropriate support duties.
1. Staff Management

The Manager will supervise all staff assigned to the property, including:
- Reception/front desk staff.
- Housekeeping staff.
- Caretakers.
- Security personnel.
- Maintenance personnel.
- Other operational staff.

Responsibilities include
- Duty rosters.
- Attendance.
- Task allocation.
- Training.
- Performance monitoring.
- Discipline.
- Leave coordination.
- Staff productivity.
- Replacement/temporary staffing coordination.
- Reporting staffing shortages to management.

The Manager is expected to maintain operations during staff absence and redistribute or personally undertake reasonable operational tasks where necessary, rather than allowing essential property functions to remain unattended.
1. Maintenance & Property Upkeep

The Manager will identify, report and coordinate resolution of:
- Plumbing problems.
- Electrical issues.
- AC/refrigerator issues.
- Water supply problems.
- Internet/Wi-Fi issues.
- Furniture damage.
- Appliance problems.
- Room defects.
- Common-area maintenance.
- Other property-related issues.

The Manager will coordinate with vendors and technicians and follow up until the issue is resolved. The Manager is not expected to perform specialised technical work requiring a licensed or qualified professional, but will be responsible for identifying the issue, taking immediate reasonable action, arranging the appropriate technician and ensuring completion.
1. Inventory & Procurement

The Manager will monitor:
- Linen.
- Towels.
- Toiletries.
- Cleaning materials.
- Guest supplies.
- Stationery.
- Maintenance supplies.
- Other consumables.

Responsibilities include
- Stock monitoring.
- Reordering.
- Vendor coordination.
- Checking deliveries.
- Preventing wastage.
- Maintaining inventory records.
- Reporting unusual consumption or losses.

1. Cash, Payments & Daily Reconciliation

The Manager will be responsible for:
- Recording guest payments.
- Handling authorised cash collections.
- Monitoring digital payments.
- Reconciling reservations with payments.
- Checking OTA payouts.
- Recording refunds where authorised.
- Reporting discrepancies immediately.
- Preparing daily revenue/occupancy reports.

1. Guest Safety, Security & Compliance

The Manager will ensure that operational procedures relating to:
- Guest identification.
- Guest registration.
- CCTV.
- Fire-safety procedures.
- Emergency procedures.
- Staff verification.
- Property security.
- Guest privacy.
- Incident reporting.

are followed as directed by management and applicable law. Any serious safety, security, regulatory or legal issue must be immediately escalated to management.
1. Local Operations – Vrindavan

The Manager should be comfortable operating in a high-tourism pilgrimage destination. Responsibilities may include coordinating with:
- Local transport providers.
- Auto/taxi operators.
- Laundry vendors.
- Maintenance contractors.
- Food suppliers.
- Local service providers.
- Emergency services.
- Local authorities where required.

Knowledge of Vrindavan, Mathura and the Banke Bihari Temple area will be an advantage. OPERATIONAL FLEXIBILITY & MULTI-FUNCTIONAL RESPONSIBILITY

This is an important condition of the position.

The property operates in a hospitality environment where guest requirements, occupancy levels, staff availability and operational circumstances can change rapidly.

Accordingly, the Manager is expected to perform the full range of reasonable operational duties necessary for the effective functioning of the property, whether or not each individual task is expressly listed in this .

The duties listed above are representative and not exhaustive.

Depending on business requirements, staffing levels, emergencies, peak occupancy, employee absence or other operational constraints, the Manager may be required to:





- Assist or temporarily take over front-desk duties.
- Handle reservations.
- Manage guest communication.
- Assist housekeeping operations.
- Inspect and prepare rooms.
- Coordinate luggage or guest assistance.
- Receive or coordinate deliveries.
- Assist with inventory.
- Coordinate maintenance.
- Support check-in/check-out operations.
- Assist other departments.
- Perform administrative tasks.
- Support other reasonable property operations.

The Manager is expected to adapt to operational requirements and work collaboratively across functions rather than restricting themselves strictly to a particular department or task. Where additional staff are unavailable, the Manager may be required to personally perform reasonable operational duties that would ordinarily be performed by other property staff, to the extent reasonably necessary to maintain uninterrupted guest service and property operations.

This flexibility is an essential characteristic of the position, particularly during periods of short staffing, peak occupancy, emergencies or unexpected operational requirements.

The Manager will, however, not be required to perform specialised work for which a legally mandated licence, qualification or specialist competence is required unless appropriately qualified and authorised.

What We Are Looking For

Essential

- 3+ years of hospitality/property-management experience preferred.
- Experience in a hotel, guest house, boutique hotel, homestay, Airbnb, serviced apartment or vacation rental.
- Strong Hindi and English communication.
- Positive computer skills.
- Ability to operate a PMS.
- Experience handling reservations.
- Experience handling guests directly.
- Ability to manage staff.
- Ability to work independently.
- Strong problem-solving ability.
- High level of responsibility and integrity.
- Comfortable working in a hands-on environment.
- Willingness to perform operational duties beyond purely supervisory functions when required.

Strongly Preferred

Experience with

- Airbnb.
- Booking.com.
- MakeMyTrip.
- Goibibo.
- PMS software.
- Channel managers.
- Dynamic pricing.
- Revenue management.
- Boutique hotel operations.
- Guest-house management.
- Pre-opening operations.
- Housekeeping supervision.
- Staff recruitment and training.

The Ideal Candidate We are not looking for someone who says:

«"That's not my department."»

We are looking for someone who says:

«"There is a problem. Let me solve it."»

You should be comfortable moving between the front desk, PMS, guest communication, housekeeping, vendors, maintenance, reservations, revenue and staff management during the same working day.

You should be capable of working independently without requiring management to provide instructions for every routine operational decision.

The ideal candidate will have an owner's mindset, strong work ethic, hospitality discipline and genuine accountability for the property's performance.

Performance Measures

Performance will be evaluated on measurable outcomes including:

- Occupancy.
- ADR.
- Revenue.
- Guest ratings and reviews.
- Guest complaints.
- Response time.
- Room readiness.
- Housekeeping standards.
- Maintenance resolution time.
- PMS accuracy.
- Reservation accuracy.
- OTA performance.
- Staff productivity.
- Inventory control.
- Cost control.
- Accuracy of daily reporting.
- Overall property condition.

Compensation ₹[XX,XXX – XX,XXX] per month + performance incentives

Compensation will depend on experience, capabilities and demonstrated operational performance.

Performance incentives may be linked to appropriate business metrics including revenue, occupancy, guest satisfaction and operational performance.

Application Requirements

Please submit

1. Updated CV.
2. Current location.
3. Current/last salary.
4. Expected salary.
5. Notice period.
6. Total hospitality experience.
7. Largest number of rooms/property previously managed.
8. PMS systems used.
9. OTAs personally managed.
10. Airbnb experience, if any.
11. Number of staff previously supervised.
12. Experience with revenue management/dynamic pricing.
13. Availability for an on-site role in Vrindavan.

Mandatory application question You arrive at the property at 9:00 AM. Three rooms have maintenance issues, two guests have arrived early, one housekeeping employee is absent, there are several pending Airbnb enquiries, and the PMS availability does not match the OTA calendar. What would you do during your first 60 minutes?

Please provide a practical, step-by-step answer.

Applications that do not provide this answer may not be considered.

Important Note to Candidates

This is a hands-on management position in a 14-room hospitality property.

The role requires flexibility and willingness to assist across operational functions when circumstances require it. Candidates seeking a strictly departmental or desk-only management position may not be suitable for this role.

Location: Purohit Para, Vrindavan, Uttar Pradesh.

On-site role.

📌 Guest House Manager – Operations, Front Desk & Revenue (Vrindavan)
🏢 zenith suites
📍 Vrindavan