Strategic Leadership &

- Operations Management

- Provide strategic leadership and direction for end-to-end Revenue Cycle Management (RCM) operations, including Medical Billing, Coding, Payment Posting, Accounts Receivable (AR), and Denial Management.

- Develop and execute operational strategies that support organizational growth, client satisfaction, and financial objectives.

- Lead large, cross-functional teams across multiple locations while driving a culture of accountability, performance, and continuous improvement.

- Ensure operational scalability, efficiency, and adherence to quality standards and service-level agreements (SLAs).

Client Relationship Management

- Build and maintain strong client relationships to ensure service excellence and long-term partnerships.

- Serve as the primary escalation point for key client accounts, providing regular business reviews, performance updates, and strategic recommendations.

- Address client concerns proactively and ensure timely resolution of operational issues.

- Drive high levels of client satisfaction by delivering services that consistently meet or exceed expectations and contractual commitments.

Process Improvement &

- Transformation

- Identify opportunities to improve operational processes, productivity, quality, and cost efficiency.

- Lead initiatives related to automation, digital transformation, and technology adoption to enhance operational excellence.

- Standardize workflows, documentation, reporting, and communication practices across departments and clients.

- Implement best practices, methodologies, and performance frameworks to improve delivery outcomes and operational effectiveness.

Financial &

- Business Management

- Manage P&L; responsibilities, ensuring revenue growth, cost optimization, and sustainable profitability.

- Oversee departmental budgets, resource allocation, and financial forecasting.

- Monitor operational metrics and financial performance to identify improvement opportunities and mitigate risks.





- Ensure projects and operational initiatives are delivered within approved financial and resource constraints.

Reporting &

- Analytics

- Provide regular operational and business performance reports to executive leadership.

- Analyze key performance indicators (KPIs), productivity, quality, client satisfaction, and financial metrics.

- Identify trends, operational challenges, and improvement opportunities through data-driven analysis.

- Present actionable recommendations to senior leadership for enhancing efficiency, profitability, and service delivery.

Collaboration &

- Stakeholder Management

- Partner closely with internal departments including Operations, Technology, Quality, Compliance, Human Resources, Training, and Client Services.

- Ensure alignment between client expectations, operational objectives, and organizational goals.

- Drive cross-functional collaboration to support process improvements, workforce planning, and strategic initiatives.

- Act as a trusted advisor to executive leadership on operational and business matters.

Compliance &

- Risk Management

- Ensure adherence to HIPAA regulations, healthcare compliance requirements, client contractual obligations, and audit standards.

- Develop and maintain governance frameworks to support operational compliance and risk mitigation.

- Establish controls and monitoring mechanisms to ensure consistent quality and regulatory compliance.

Qualifications &

- Experience

- 15+ years of progressive leadership experience in Healthcare Services, Revenue Cycle Management (RCM).

- Proven experience leading mid size, geographically distributed and cross-functional teams.

- Deep expertise in Patient Calling,



Client Transition, Medical Billing, Accounts Receivable, Payment Posting, Denial Management, and overall Revenue Cycle Operations.

- Demonstrated success in driving operational transformation, automation initiatives, and business process optimization.

- Strong financial acumen with significant experience managing P&L;, budgeting, forecasting, and margin improvement initiatives.

- Comprehensive understanding of HIPAA regulations, healthcare compliance frameworks, and audit preparedness.

- Experience managing client-facing operations and global delivery models across India and U.S. time zones.

- Experience in scaling operations while maintaining quality, compliance, and client satisfaction.

- Bachelor's degree required.

- Experience working in an EOS (Entrepreneurial Operating System) environment is an added advantage.

Skills &

- Competencies

- Strategic Leadership and Organizational Development

- Revenue Cycle Management (RCM)

- Client Relationship Management

- Program &
- Project Management

- Operational Excellence and Continuous Improvement

- Change Management and Business Transformation

- Financial Management and P&L; Oversight

- Process Automation and Technology Enablement

- Stakeholder and Vendor Management

- Data Analytics and Performance Reporting

- Risk Management and Regulatory Compliance

- Team Building, Coaching, and Mentoring

Personal Attributes

- Client-focused with a solid commitment to delivering exceptional service and measurable business outcomes.

- Results-oriented leader with strong business acumen and execution capabilities.

- Proactive and solution-driven mindset with the ability to navigate complex business challenges.

- Robust decision-making and problem-solving abilities in fast-paced environments.

- Highly adaptable and capable of managing multiple priorities across diverse teams and stakeholders.

- Effective communicator with executive-level presentation and influencing skills.

📌 GM / Director RCM (Chennai)
🏢 HC Intellect
📍 Chennai