Job Title: Account Manager – Enterprise & GCC Accounts

Location - Bangalore (Hybrid)

Experience - 8–13 Years

Role Summary:- We are looking for a seasoned Account Manager to manage and grow strategic Enterprise and Global Capability Center (GCC) accounts.

The ideal candidate will have a strong background in enterprise sales, IT staffing, SAP consulting services, and digital transformation solutions.

This role requires ownership of customer relationships, revenue growth, delivery governance, and identifying current business opportunities across multiple engagement models.

The Account Manager will work closely with customers, delivery teams, recruitment, and leadership to ensure successful execution while expanding the account portfolio through consultative selling and strategic account planning.

Key Responsibilities

Account Management

- Own end-to-end relationships with Enterprise and GCC customers.
- Develop and execute strategic account plans to drive revenue growth and long-term partnerships.
- Act as the primary point of contact for customer stakeholders, ensuring high customer satisfaction.
- Conduct regular business reviews, governance meetings, and executive connect sessions.
- Manage customer escalations and collaborate with internal teams to ensure timely resolution.

Business Development & Growth

- Identify and qualify new opportunities within existing accounts.
- Cross-sell and upsell SAP services, Digital Transformation, Cloud, AI, Data & Analytics, Automation, and Managed Services.
- Drive account mining initiatives to increase wallet share.

Staffing & Workforce Solutions

- Manage contingent workforce, Contract-to-Hire (C2H), Statement of Work (SOW), Managed Services, Dedicated Teams, and Full-Time staffing engagements.
- Collaborate with recruitment teams to ensure timely fulfillment of resource requirements.
- Monitor resource utilization, billing, onboarding,



extensions, and renewals.
- Ensure compliance with customer procurement processes, MSAs, rate cards, and vendor management guidelines.
- Drive staffing governance, including aging positions, fulfillment metrics, and hiring plans.

Financial Management

- Own account revenue targets.
- Track bookings, billing, collections, gross margins, and profitability.
- Forecast monthly and quarterly revenue accurately.
- Ensure timely invoicing and payment follow-ups in collaboration with finance teams.

Delivery Governance

- Partner with delivery leadership to ensure successful project execution.
- Monitor SLAs, KPIs, customer satisfaction, and delivery quality.
- Conduct periodic governance reviews and risk assessments.
- Ensure customer commitments are met while maintaining operational excellence.

Stakeholder Management

- Build relationships with Procurement, Vendor Management, HR, Technology Leaders, Delivery Heads, CIOs, CTOs, and Business Leaders.
- Coordinate across internal sales, delivery, finance, legal, and recruitment teams.
- Represent the organization during customer meetings, QBRs, and executive reviews.

Required Skills

- Strong Enterprise and GCC account management experience.
- Experience managing Fortune 500 customers.
- Strong understanding of IT services and consulting business.
- Hands-on experience in IT staffing and workforce solutions.
- Good understanding of SAP ecosystem and enterprise applications.
- Experience managing multiple engagement models:
- Staff Augmentation
- Statement of Work (SOW)
- Fixed Price Projects
- Managed Services
- Offshore Development Centers (ODC)
- Dedicated Teams
- Excellent negotiation and commercial management skills.
- Solid stakeholder management and executive communication.
- Ability to manage complex customer environments and multiple priorities.
- Experience working with procurement teams, vendor portals, and enterprise buying cycles.

📌 GCC - Account Manager (Bengaluru)
🏢 Incture
📍 Bengaluru