– Front Desk Executive/ Receptionist Company: Hotel Ashish Plaza (Lodging Hotel) Position: Front Desk Executive / Receptionist Location: Pune Experience: 2–4 Years Qualification: Graduate / Undergraduate Salary: As per market standards Job SummaryHotel Ashish Plaza is seeking a professional and customer-focused Front Desk Executive / Receptionist to manage guest interactions, reservations, check-ins, and check-outs while ensuring excellent hospitality services and a positive guest experience. Key Responsibilities· Welcome guests and visitors in a courteous and qualified manner. · Handle guest check-in and check-out procedures efficiently. · Manage room reservations, bookings, cancellations, and modifications. · Answer phone calls, emails, and guest inquiries promptly. · Maintain accurate guest records and registration details. · Coordinate with housekeeping and maintenance teams to ensure room readiness. · Handle guest complaints and provide appropriate solutions. · Process payments, prepare bills, and maintain cash records. · Ensure compliance with hotel policies and procedures.



· Maintain cleanliness and organization of the reception area. · Prepare daily occupancy and front office reports.

Required

Skills· Good communication skills in English, Hindi, and Marathi. · Strong customer service and interpersonal skills. · Basic computer knowledge (MS Office, email, hotel management software). · Ability to handle multiple tasks and work under pressure. · Professional appearance and positive attitude. · Good problem-solving and conflict-resolution skills.

Eligibility

Criteria· Graduate or Undergraduate candidates can apply. · Minimum 2–4 years of experience in hotel reception, front office, or customer service. · Experience in hotel management software will be an added advantage.

Working Conditions: · Rotational shifts, including weekends and holidays. · Ability to stand for extended periods and interact with guests continuously.

Reporting to: Front Office Manager: Mr.

Richard Contact no: 88888 23766 Email id: [email protected]

📌 Front Office Executive (Pune)
🏢 Susons Hotels Private
📍 Pune