Front Desk Manager —

Position: Front Desk Manager

Department: Front Office / Guest Relations

Location: Kohka Lake Adventure Camp, near Pench National Park, Seoni, Madhya Pradesh

Employment Type: Full-Time

About the Role

Kohka Lake Adventure Camp is looking for a Front Desk Manager who can manage the complete front-office operation and ensure an excellent guest experience from booking to check-out.

Key Responsibilities

- Manage daily front-desk and reception operations.
- Supervise reception staff and prepare duty/shift rosters.
- Handle guest check-in and check-out.
- Manage room, camping and activity reservations.
- Coordinate with housekeeping, restaurant and adventure-activity teams.
- Handle guest queries, complaints and service recovery professionally.
- Manage billing, POS, cash collection and daily front-office closing.
- Coordinate activity bookings such as boating, kayaking and adventure activities.
- Maintain accurate guest records and reservation information.
- Coordinate OTA/online bookings and avoid overbooking.
- Upsell rooms, restaurant packages and adventure activities.
- Monitor guest feedback and improve service quality.
- Prepare daily occupancy, revenue and guest reports for management.
- Ensure front-office SOPs, safety procedures and guest policies are followed.

Candidate Requirements




- Experience: 0–4 years in hotel/resort front office; supervisory experience preferred.
- Good communication skills in Hindi and English.
- Strong customer-service and problem-solving skills.
- Comfortable with computers, POS and hotel/reservation software.
- Good knowledge of billing, cash handling and basic reporting.
- Ability to manage staff and work under pressure.
- Professional, well-groomed and guest-friendly personality.
- Hospitality/resort experience preferred.

Working Style The candidate should be comfortable working in a resort/adventure-camp environment, including weekends and holidays. Flexible shift availability is required.

Salary

₹12,000–₹25,000 per month, depending on experience and capability.

What We Offer

- Staff food
- Professional working workplace
- Growth opportunities
- Performance-based incentives
- Prospect to work with a growing adventure tourism property

Apply Now

Kohka Lake Adventure Camp

Near Pench National Park, Seoni, Madhya Pradesh

Call / WhatsApp: (phone hidden)

Join our team and be part of Central India's growing adventure tourism destination.

Pay: ₹9,000.00 - ₹30,426.91 per month

Benefits

- Food provided

Work Location: In person

📌 Front Desk Manager (Khawasa)
🏢 Kohka Lake Adventure Camp
📍 Khawasa