Responsible for Quality Assurance of Sanitaryware-Ceramics and Flushing systems including Cisterns and allied categories
Primary Responsibilities
Quality Control
- Drive test methods and inspection processes to ensure adherence to specifications based on standards and best practices in the industry.
- Monthly reporting and analysis of rejection levels with root cause and identify action areas to ensure early detection and reduction in rejections to enable productivity.
- Conducting Process audits across vendor locations on weekly/monthly basis Customer Complaint
- Providing support to customer service team wherever required to enable timely resolution of the complaint.
- Analysis of customer complaints, identifying trends and arriving at action plan for elimination.
- Root cause analysis based on a comprehensive check of factors attributable to manufacturing/ usage/installation etc.
- Implementation of Corrective and Preventive action to eliminate complaints considering all attributable causes.
- Field visits to understand issue with reference to site conditions.
New product validation and testing
- Validation of new products prior to introduction/ development of alternates.
- Preparing and implementing additions. / Changes in inspection and testing as required.
- Packaging development and improvement to eliminate damages during transit and storage.
Vendor development
- Evaluation of proposed vendors from with respect to infrastructure and capability to provide consistency in quality.
- Onboarding new vendors on the quality systems and processes.
- Audit at monthly level and publishing Quality Score.
Spares definition and management
- Identifying spare parts required for productive complaint resolution and reducing cost of poor quality.
- Definition of spares and ensuring availability for service in coordination with purchase and planning teams.
- Ensuring implementation of improvements done in FG across spares available with service team to ensure no repeated complaints.
Role Requirements
Qualification Essential
- Diploma in Mechanical /Industrial Engineering/ Ceramic Technology BTech will be an added advantage.
Previous Experience Essential
- 5 + years of experience of working with reputed players in Sanitaryware industry, quality department.
Functional Competencies
- In-depth understanding of manufacturing and quality processes for Sanitaryware and Cisterns.
- Basic knowledge of MS Office.
Behavioural Competencies
- Good Communication skills
- Knowledge of Gujarati would be an added advantage.
- Ability to manage multiple stakeholders in a cross-functional team.
- Assertive and confident
- Result oriented