Key Responsibilities

1.

Sales

Enquiry & Client Coordination

- Handle incoming sales enquiries through calls, WhatsApp, email, referrals, and other channels.

- Understand client requirements and coordinate with the internal team for suitable solutions.

- Prepare and share quotations, proposals, and basic commercial details with clients.

- Follow up regularly on open enquiries and convert enquiries into confirmed orders.

- Maintain proper records of leads, enquiries, discussions, quotations, and order status.

- Build and maintain valuable relationships with existing and prospective clients.

2. Site Visits & Project Coordination

- Visit client sites to understand project requirements, site conditions, measurements, and execution requirements.

- Coordinate with the design and project teams for site feasibility and project planning.

- Support preparation of project scope, BOQ, material requirements, and execution schedules.

- Coordinate with vendors, contractors, supervisors, and site teams during project execution.

- Monitor project progress and ensure work is completed as per agreed scope, quality standards, and timelines.

- Identify site-related issues and coordinate with the concerned team for timely resolution.

- Conduct regular site visits and provide progress updates to management and clients.

3. CRM Management

- Maintain accurate and updated customer and project information in the CRM system.





- Record all enquiries, follow-ups, site visits, quotations, orders, project status, and customer communications.

- Ensure timely follow-up on pending leads and opportunities.

- Maintain customer history and project documentation for future reference.

- Prepare regular reports on enquiries, conversions, projects, pending actions, and customer complaints.

4. Maintenance & After-Sales Service

- Coordinate with clients for post-installation maintenance requirements.

- Receive and register maintenance complaints/service requests.

- Schedule site visits and coordinate with maintenance teams for resolution.

- Monitor closure of complaints within the committed timeline.

- Follow up with clients after service completion to ensure satisfaction.

- Identify recurring maintenance issues and highlight them to the management for corrective action.

- Support AMC renewal and other post-sales opportunities.

5.

Internal

Coordination

- Coordinate closely with Sales, Design, Procurement, Project Execution, Finance, and Maintenance teams.

- Ensure proper communication of client requirements to the relevant internal teams.

- Track material requirements and delivery schedules wherever required.

- Follow up on pending actions and ensure timely closure.

- Escalate commercial, operational, quality, or customer-related issues to management.

📌 Executive - Business Development (Ahmedabad)
🏢 Gamlaa
📍 Ahmedabad