:

• Sales Team Leadership

- Oversee and guide the sales team across multiple cities to achieve sales targets and customer satisfaction goals.
- Establish clear sales KPIs and monitor performance, providing regular feedback and coaching.
- Store Infrastructure & Maintenance
- Manage the store infrastructure team to ensure timely maintenance and adherence to safety and quality standards.
- Drive initiatives to improve store layouts and ensure optimal functionality of all facilities.
- Visual Merchandising • Develop and implement visual merchandising strategies to enhance customer experience and drive sales.
- Collaborate with the marketing team to ensure consistent branding and effective in-storepromotions.
- Training & Development
- Oversee the training team to ensure employees are well-trained in customer service, product knowledge, and store operations.
- Develop programs to upskill staff and maintain a motivated and high-performing team.
- Retail Operations Management
- Ensure all stores operate efficiently and profitably, adhering to company standards and policies.




- Regularly analyze store performance metrics to identify areas of improvement and implement corrective actions.
- Lead operational excellence initiatives to improve productivity, reduce costs, and enhance customer satisfaction.
- Stakeholder Collaboration
- Work closely with cross-functional teams, including marketing, finance, and supply chain, to align operational goals with overall business objectives.
- Act as a key liaison between store teams and senior leadership to drive strategic initiatives.

What we are looking for

- Bachelor’s degree in Business Administration, Retail Management, or a related field. An MBA is preferred.
- 8-10 years of experience in retail operations, with at least 3 years in a leadership role.
- Proven track record in managing large-scale operations and multi-city teams.
- Ability to manage multiple projects and stakeholders in a fast-paced setting.
- Leadership skills with a knack for driving collaboration across teams.

📌 Director Ops (Gurugram)
🏢 RECEX
📍 Gurugram