Company Description The Recycling Company supports organizations in achieving their sustainability goals through practical, impactful solutions. The team brings over 20 years of combined experience in sustainability, waste management, recycling, and climate change, allowing the company to offer informed guidance and reliable services. Team members collaborate closely with clients to reduce environmental impact and improve resource efficiency.

The organization values innovation, accountability, and long-term partnerships with businesses committed to sustainable practices.

Role Description The Customer Support Specialist is a full-time, in office role based in Mumbai. This role involves responding to customer inquiries via phone, email, and chat, providing clear information about services, and resolving issues in a timely and professional manner. The specialist will document interactions, track recurring problems, and coordinate with internal teams to ensure accurate solutions and continuous improvement in customer experience.

Day-to-day responsibilities include troubleshooting basic technical issues related to services, guiding customers through processes, and maintaining high levels of customer satisfaction. The role also includes updating knowledge on company offerings, following established support procedures,



and contributing suggestions to improve support workflows.

Qualifications

- Strong customer support skills with a focus on responsiveness, problem resolution, and service quality.
- Excellent interpersonal skills and the ability to build rapport, listen actively, and communicate clearly with diverse stakeholders.
- Experience in driving customer satisfaction through empathetic communication, follow-through, and feedback management.
- Ability to provide basic technical support, including troubleshooting service-related issues and guiding users through simple steps.
- Analytical skills to identify patterns in customer queries, track recurring issues, and recommend process improvements.
- Proficiency in spoken and written English; additional local language skills for Mumbai-based customers are an advantage.
- Comfort with using CRM or ticketing tools and standard office software.
- Previous experience in customer service or support roles; experience in sustainability or recycling sectors is a plus.
- Relevant diploma or degree preferred, or equivalent practical experience in customer-facing roles.
- Ability to work on-site in Mumbai, manage time effectively, and collaborate within a team-oriented environment.

📌 Customer Support Specialist (Mumbai)
🏢 The Recycling
📍 Mumbai