About the Role

- We are looking for a proactive and relationship-driven Customer Success / Relationship Manager with 3–5 years of experience to manage and strengthen relationships with domestic and international customers.
- The ideal candidate will be responsible for engaging with prospective and existing customers, understanding their requirements, guiding them through the company’s services, maintaining long-term relationships, and converting qualified prospects into clients.
- This role is best suited for someone who is confident in communicating with students, parents, and other stakeholders, and who can deliver a high-touch, personalized customer experience.

Key Responsibilities

- Manage relationships with domestic and international customers, ensuring a consistently professional and personalized experience.
- Engage with prospective students, parents, and customers to understand their requirements, goals, and expectations.
- Conduct consultations and effectively explain relevant programs and services based on customer needs.
- Build strong relationships with prospects and guide them throughout the decision-making and onboarding process.
- Follow up consistently with enquiries and prospective customers to improve lead-to-client conversion.
- Manage existing customer relationships and act as the primary point of contact for queries, updates, feedback, and concerns.
- Coordinate internally with consultants, mentors, operations, and other teams to ensure smooth service delivery.
- Maintain regular communication with customers throughout their engagement.
- Identify opportunities for upselling, cross-selling, referrals, and long-term engagement where relevant.
- Maintain accurate records of customer interactions, follow-ups, conversion status, and other activities using CRM or internal tracking systems.
- Handle customer concerns professionally and ensure timely resolution.
- Monitor customer satisfaction and proactively identify potential service or relationship issues.
- Provide regular updates and reports on customer engagement, conversions,



feedback, and retention.

Candidate Requirements

- 3–5 years of experience in Customer Success, Customer Relationship Management, Client Servicing, Account Management, Admissions Counselling, Education Consulting, or a similar customer-facing role.
- Strong experience in managing customers and building long-term skilled relationships.
- Proven ability to convert enquiries or qualified leads into paying clients.
- Excellent verbal and written communication skills in English.
- Comfortable communicating with international customers across different cultures and time zones.
- Strong interpersonal, presentation, negotiation, and objection-handling skills.
- Ability to understand customer requirements and recommend suitable solutions rather than following a purely scripted sales approach.
- Strong follow-up and stakeholder-management capabilities.
- Experience using CRM systems and maintaining structured customer records.
- Highly organized, responsible, and capable of independently managing multiple customers simultaneously.
- Strong attention to detail and a customer-first mindset.

Preferred Background

- Candidates with experience in any of the following would be preferred:
- Education Consulting / Overseas Education
- College or University Admissions Consulting
- EdTech
- Premium Education Services
- Student Counselling
- Study Abroad Services
- High-value B2C Customer Success
- Relationship Management or Consultative Sales

Key Skills

Customer Success | Customer Relationship Management | Client Servicing | Lead Conversion | Consultative Sales | Student & Parent Engagement | International Customer Management | CRM Management | Customer Retention | Stakeholder Management | Upselling & Cross-selling | Communication & Negotiation

Experience

3–5 Years

Role Objective The primary objective of this role is to create a strong and trusted relationship with every customer, ensure a seamless experience from initial enquiry through ongoing engagement, and convert suitable prospects into long-term clients while maintaining high standards of customer satisfaction and retention.

📌 Customer Success / Relationship Manager (Kolkata)
🏢 UpTye
📍 Kolkata