About the Role

We are seeking a Thai-speaking Team Member to support a global financial services process focused on money transfer and remittance services. The role involves handling customer inquiries, transaction support, and issue resolution for Thai-speaking customers across voice,

chat, and/or case-based channels.

Key Responsibilities

- Handle inbound customer interactions (calls) in Thai and English related to money
- transfer transactions, account issues, and general inquirie
- Accurately document case details, including reason/sub-reason selection, transaction
- descriptions, and reference numbers, per process guidelines
- Investigate and resolve customer issues related to transaction status, delays, fees, and
- disputes
- Escalate complex or sensitive cases (e.g., fraud, compliance concerns) to the
- appropriate team
- Meet quality, productivity, and customer satisfaction (CSAT) targets
- Stay current on process updates, taxonomy changes, and compliance requirements




- Maintain confidentiality and data security standards for customer information
- Required Qualifications
- Fluent Thai speaker with strong English communication skills (verbal)
- Prior experience in customer service, BPO, or financial services (preferred but not
- mandatory)
- Strong attention to detail, especially around documentation and compliance
- Ability to work in a fast-paced, metrics-driven workplace
- Flexibility to work rotational shifts, including weekends/holidays if required

Preferred Qualification

- sExperience in remittance, banking, or money transfer service
- sBachelor's degree or equivalent experience

.

Key Metri

- csAverage Handle Time (AH
- T)Customer Satisfaction (CSA
- T)Quality/Compliance Adheren
- ceCase Documentation Accura

cy Perks & Benef

- itsCab Facil
- itySalary range- Negotia
- bleMedical Insura
- nceLife Insura

nce

📌 Customer Service Reoresnetative (Thai Language Expert) (Noida)
🏢 TELUS Digital
📍 Noida