Company Description BlackBuck Limited, founded in 2015, is India’s largest trucking platform and a pioneer in digitizing traditional trucking operations. The company provides end-to-end digital solutions that address critical pain points for truckers and shippers across the country.

With more than 30% of India’s truckers transacting on the platform and over 1 million truckers from 100,000 villages, BlackBuck offers data-driven, future-ready products for the trucking ecosystem. Its robust digital infrastructure supports truckers in finding loads, managing payments, tracking driver behavior through telematics, and accessing vehicle and working capital financing, enabling fleet owners to grow their businesses efficiently.

Role Description The Customer Relationship Officer is a full time, on-site role based in Varanasi, focused on building and maintaining strong relationships with truckers, fleet owners, and other platform users. This role involves engaging with customers on a daily basis to understand their business needs, onboard them to the BlackBuck platform, and guide them through available digital solutions.

The officer will handle customer queries, resolve issues promptly, and ensure a smooth experience across services such as load discovery, payments, and financing.

Responsibilities include promoting relevant products, supporting sales initiatives, collecting feedback,



and collaborating with internal teams to improve service quality and customer satisfaction. The role requires consistent documentation of interactions, adherence to company policies, and proactive communication to strengthen long-term partnerships.

Qualifications

- Candidates should possess strong Business Relationship Management and Customer Service skills to build trust, handle queries, and ensure a positive customer experience.
- Candidates should possess solid Communication skills, including clear verbal and written communication in relevant local languages and English.
- Candidates should possess Sales and negotiation skills to promote BlackBuck’s solutions, drive adoption, and support revenue growth.
- Candidates should possess basic Finance understanding to discuss payment options, financing products, and working capital requirements with customers.
- Additional beneficial qualifications include familiarity with the logistics or transportation sector, comfort with digital platforms and mobile apps, strong problem-solving abilities, and the capacity to work in a fast-paced, field-oriented environment.
- A diploma or bachelor’s degree in Business, Commerce, Marketing, or a related field is preferred, along with prior experience in customer-facing roles.

📌 Customer Relationship officer (Varanasi)
🏢 BlackBuck
📍 Varanasi