:

Key Responsibilities:

- Customer Communication:

o Manage all email communications with buyers, ensuring explicit, professional, and timely responses.

- Sample and Brief Management:

o Review all new and specific jewellery briefs, collaborating with production and

PPC (Production Planning & Control) teams to ensure samples are production friendly.

o Send approved samples and briefs to customers, providing tracking details and photos.

- Inspection and Reporting:

o Prepare and send all inspection reports to customers, ensuring thorough documentation and accuracy.

o Manage approvals for PP samples, shipment samples, and packaging samples,

including tracking details, and ensure timely customer communication.

- Shipment and Post-Shipment Communication:

o Inform buyers once a shipment has been dispatched (mandatory for every PO).

o Notify buyers of any delays at least 10 days before shipment, ensuring transparency and proactive issue resolution.

- Design and Offer Management:





o Issue design briefs and prepare offers for new or existing designs.

o Prepare and send quotations for customer requests.

- Sample and Material Follow-Up:

o Track progress and follow up on samples and materials, ensuring timely delivery and quality control.

o Fill out specification sheets required by customers and prepare return invoices as needed.

- Shipment and Goods Processing:

o Verify the quality of all sample shipments, prepare Return Goods Authorization

(RGA), and coordinate with the Exim (Export-Import) department for shipment documentation.

- Sample and Design Planning:

o Prepare show plans, offer plans, and sample lines for customer visits, ensuring they align with customer expectations.

o Source findings and components internally for use in new designs.

📌 Customer Relationship Manager (CRM) (Jaipur)
🏢 RECEX
📍 Jaipur