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Job Title: Customer Care Executive

Location: Sec-63 Noida

Company: Speed Global Solutions

Department: Customer Service

Typing Speed -30 WPM

Language: English

Job Overview:

We are seeking a Customer Care Executive to join our energetic team within the logistics department. The ideal candidate will be responsible for providing exceptional service to customers, assisting with logistics-related queries, and ensuring smooth communication between the company, clients, and logistics partners.

Key Responsibilities:

Customer Support:

- Act as the first point of contact for customers and provide support through phone.
- Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.
- Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.

Order Management:

- Monitor and manage order status, delivery timelines,



and ensure accurate documentation.
- Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.
- Assist customers with the return and exchange process if required.

Communication:

- Effectively communicate shipment details, delays, and any logistical issues to customers, keeping them informed at every stage of the process.
- Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.
- Experience: (0 to 3 Years) Fresher also can apply but required excellent communication skills.

Qualifications & Skills:

- A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
- Graduation is mandatory.

📌 Customer Care Executive (Noida)
🏢 Career Creed HR Services
📍 Noida