CRM Executive / Manager – Real Estate

Experience: 2–5 Years

Industry: Real Estate

Employment Type: Full-Time

Location: [Gurugram/Delhi NCR]

Work Mode: Work from Office

About the Role

We are looking for a customer-focused and proactive CRM professional with 2–5 years of experience in the real estate industry. The candidate will be responsible for managing customer relationships throughout the post-sales journey and ensuring a smooth experience from booking to possession/handover.

Key Responsibilities

- Manage end-to-end CRM and post-sales activities for real estate projects.
- Act as the primary point of contact for customers after booking.
- Handle customer queries, requests, complaints, and escalations professionally.
- Coordinate with Sales, Finance, Legal, Projects, and Operations teams for timely resolution of customer requirements.
- Manage customer documentation including booking forms, allotment letters, agreements, payment receipts, NOCs, and other relevant documents.
- Follow up with customers regarding payment schedules, outstanding payments, and collections.
- Track customer accounts, payment milestones, documentation status, and project-related updates.
- Coordinate the registration, possession, and handover process.
- Maintain accurate customer information and communication records in CRM software.
- Prepare and maintain regular MIS reports, customer status reports, collection reports, and pending activity reports.
- Ensure timely communication of project updates, payment demands, possession schedules, and other important information to customers.
- Handle customer escalations and ensure timely closure while maintaining a positive customer experience.




- Maintain strong relationships with existing customers and support customer retention and referral initiatives.
- Ensure all CRM processes and customer documentation are maintained accurately and in accordance with company policies.

Requirements
- Graduate/Postgraduate in Business Administration, Management, Real Estate, or a related field.
- 2–5 years of relevant experience in CRM/Post-Sales within the real estate industry is mandatory.
- Strong understanding of the real estate customer lifecycle from booking to possession/handover.
- Experience in handling customer documentation, payment follow-ups, collections, and registration-related coordination.
- Good working knowledge of MS Excel and CRM software.
- Excellent verbal and written communication skills.
- Robust customer-handling, coordination, follow-up, and problem-solving abilities.
- Ability to manage multiple customers, projects, and deadlines effectively.
- Knowledge of real estate documentation and RERA-related processes will be an added advantage.

Preferred Skills Real Estate CRM | Post-Sales | Customer Relationship Management | Client Handling | Collections | Documentation | Possession & Handover | MIS Reporting | MS Excel | CRM Software | Customer Retention

What We Offer

- Opportunity to work with a growing organization in the real estate sector.
- Exposure to end-to-end customer relationship and post-sales processes.
- Professional growth and learning opportunities.
- Competitive compensation based on experience and industry standards.

Interested candidates can share their updated CV at [Email ID/Contact Number]. Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

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