Role & responsibilities

- Responsibilities

- Visiting the insurer / corporate offices as per the schedule

- Monitor the portfolio , outstanding & facilitate for timely closure

- Review the queries received from the customer and work towards first time resolution

- Guide team members in resolving escalations from customers

- Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.

- Coordinate with backend team and help in getting the claims actioned

- Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process

- Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements

- Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like current reports/ Data Analysis / helpdesk /wellness-related activity and more.

whatsapp cv - [email protected]

Work from office only

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