:

Position: CRM Executive

Department: Sales & Marketing / Customer Experience

Industry: Paint Manufacturing

Location: Faridabad, Haryana (or relevant location)

Key Responsibilities

1. Customer Engagement & Retention

- Build and maintain solid relationships with existing clients, distributors, and dealers.

- Serve as the key point of contact for high-value customers and handle escalations.

- Follow up on customer satisfaction post-delivery or service.

2. CRM Software & Data Management

- Operate CRM platforms like Salesforce, Zoho CRM, SAP CRM, etc., tailored to the company’s size and budget.

- Maintain up-to-date and accurate records of customer interactions, orders, and feedback.

- Analyze customer data to identify trends and suggest improvements.

3. Order Management & Coordination

- Coordinate with the production and logistics teams to ensure timely delivery of paint products.

- Track orders, dispatches,



and returns in coordination with SAP/ERP teams.

- Provide customers with regular updates on their order status.

4. Feedback & Complaint Resolution

- Record and resolve customer complaints regarding paint performance, delivery, packaging, etc.

- Initiate root-cause analysis for recurring issues and propose corrective actions.

5. Campaigns & Loyalty Programs

- Design and execute campaigns to improve dealer engagement and loyalty.

- Offer schemes, promotions, or incentives based on customer behavior and buying patterns.

6. Reporting & Insights

- Generate weekly/monthly CRM reports: churn analysis, sales funnels, NPS, etc.

- Provide insights to the marketing and product teams for improvement.

📌 CRM -Coordinator (Faridabad)
🏢 Right Advisors
📍 Faridabad