We are looking for a

Contact Center Solution Architect with robust experience in

Contact Center technologies, Omnichannel solutions, Cloud/SaaS and solution architecture

.

Key Skills

- Contact Center / Contact Centre Technology

- Omnichannel

– Voice, Teams, SMS, Email &

- Chat

- WFM &

- Call Recording

applications

- Solution / Technical Architecture

- Cloud &

- SaaS solutions

- Application &

- System Integration

- JIRA &

- ServiceNow

- Vendor &

- Stakeholder Management

- SOA / Technical Design

What You'll Do

- Design and support Contact Center solutions and platforms.

- Translate business requirements into technical architecture and specifications.

- Work with vendors, Product Owners, Development and QA teams.

- Review technical designs and ensure architecture standards are followed.

- Support Cloud infrastructure and network optimization.

Qualification:

BE / B.Tech / B.Sc.Bca /msc/mca . with relevant experience in Contact Center / Architecture roles.

📌 Contact Center Manager (Pune)
🏢 NMS Consultant
📍 Pune