Responsibilities:

- Designs and implements operations strategies together with the CEO and translates them into manageable actions;
- Oversees daily operations of the Operations Unit (IT, Risk, Customer Care, Collections, etc);
- Prepares performance reports on a weekly and monthly basis by analyzing and interpreting data and metrics;
- Maintains a sound plan of corporate organization and maps of responsibilities, establishing policies to ensure an adequate prescriptive control framework;
- Examines current business processes, continually improves on them based on best practices and evaluates performance;
- Creates the structure and processes necessary to manage the organization's current activities and its projected growth;
- Sets comprehensive goals for performance of processes;
- Develops and implements procedures and controls to ensure security and accountability and accurate flow of information within the organization.
- Participates in the design of hardware and software systems to assist in the smooth and efficient flow of information;




- Evaluates the results of overall operations regularly and systematically and reports on them;
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood;
- Manages the Operations Unit on a daily basis and leads employees to high performance and dedication.

Requirements:

- At least 7 years of work experience in similar position in the field of Fintech industry, Consumer lending - preferably with experience in automating and scaling international processes or launching startups.
- Academic degree in IT, Business or another field related to retail financial services;
- A robust understanding of regulatory compliance, commercial loan operations, loan processing, quality assurance, and loan servicing;
- Experience with operations planning and transformation for Fintech/Retail banking;
- Strong process modeling skills;
- Fluent English is a must.

📌 Chief Operating Officer (Bengaluru)
🏢 Digital Finance International
📍 Bengaluru