1. Reservation Management :
- Handle incoming reservation requests via phone, email, and online channels, ensuring accurate and timely processing.
- Input and maintain reservation details in the Property Management System (PMS) and ensure all information is up-to-date.

- Customer Service :

- Provide exceptional customer service by addressing guest inquiries, special requests, and concerns promptly and professionally.
- Assist guests with modifications or cancellations of reservations, ensuring adherence to hotel policies.

- Inventory Control :

- Monitor room availability and manage inventory to maximize occupancy and revenue.
- Collaborate with the Front Office and Sales teams to ensure accurate forecasting and allocation of room inventory.

- Sales and Upselling :

- Promote hotel services and amenities to guests during the reservation process, utilizing upselling techniques to enhance revenue.
- Inform guests about promotional offers and packages to encourage bookings.

- Reporting and Documentation :





- Prepare and maintain accurate records of reservations, cancellations, and no-shows for reporting purposes.
- Generate daily, weekly, and monthly reports on reservation statistics and occupancy rates.

- Collaboration :

- Work closely with the Front Office team to ensure smooth check-in and check-out processes for guests.
- Liaise with the Sales and Marketing departments to support promotional campaigns and initiatives.

- Training and Development :

- Participate in training sessions to stay updated on hotel policies, procedures, and reservation systems.

Eligibility Criteria:

- Candidate should have a Minimum Experience of 1 Year in a relevant role
- Candidate should hold Aadhar Card, Pan Card
- Candidate should be proficient in Microsoft Tools like Powerpoint, Excel etc
- Candidate should have Valuable English Communication

📌 Central Reservation Executive, Pride Hotels & Resorts (India)
🏢 Pride Hotels u0026 Resorts
📍 India