Key Responsibilities

TSNA Administration &

- Support

- Install, configure, upgrade, and maintain BMC TrueSight Network Automation (TSNA) environments.

- Perform platform health checks, troubleshooting, and performance tuning.

- Manage TSNA application services, database connectivity, and integrations.

- Handle platform migrations, OS upgrades, and patch management activities.

- Monitor system logs and resolve incidents within agreed SLAs.

Network Configuration Management

- Onboard and manage network devices (Routers, Switches, Firewalls, Load Balancers).

- Perform configuration backups and restoration activities.

- Manage device credentials, realms, and access controls.

- Support network configuration lifecycle management.

Compliance &

- Audit Management

- Create and maintain compliance policies and rules.

- Perform compliance assessments and remediation tracking.

- Generate compliance reports for PCI DSS, SOX, and internal security audits.





- Investigate and resolve compliance violations.

Automation &

- Change Management

- Develop and maintain TSNA automation scripts and operational jobs.

- Execute bulk configuration changes across network devices.

- Automate repetitive network operational tasks.

- Support change implementation and rollback planning.

Integration &

- Reporting

- Integrate TSNA with:

- BMC Helix Operations Management (BHOM)

- Remedy/ITSM

- ServiceNow

- Splunk

- Other monitoring and ticketing tools

- Create dashboards, reports, and operational metrics for stakeholders.

Incident &

- Problem Management

- Support production incidents and critical outages.

- Conduct root cause analysis (RCA) for recurring issues.

- Collaborate with network, security, infrastructure, and vendor teams.

📌 BMC Truesight Network Automation Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru