Assistant Manager Training | Airlines/Travel Process

Location: Gurgaon

Experience: 6+ Years

Industry: BPO / KPO / Travel / Airlines

Employment Type: Full-Time

Working Days: 5 Days a Week

Shift: Rotational Shifts (Including Night Shifts)

Job Overview

We are seeking a dynamic and experienced Assistant Manager - Training to join our Learning & Development team for an international process. The ideal candidate should possess hands-on experience in delivering training within the Airlines/Travel domain, along with strong facilitation and coaching skills.

This role will be responsible for onboarding, process training, OJT support, knowledge enhancement initiatives, and driving performance improvement through impactful learning interventions.

Key Responsibilities

- Deliver process, product, customer service, and soft skills training aligned with business requirements.
- Facilitate engaging and effective classroom and virtual training sessions.
- Evaluate training effectiveness through assessments, feedback analysis, and performance tracking.
- Provide coaching and support during On-the-Job Training (OJT) to ensure successful transition to production.
- Identify training needs and conduct refresher, upskilling, and developmental programs.
- Conduct knowledge assessments and certification programs for new hires and existing employees.
- Prepare and maintain training reports, dashboards, scorecards, and MIS.
- Collaborate with Operations, Quality,



and Leadership teams to ensure training effectiveness and process alignment.
- Update training content and modules based on process changes, policy updates, and client requirements.
- Participate in calibration sessions and performance review discussions to drive operational excellence.

Desired Candidate Profile

Mandatory Requirements

- Prior experience in Training for Airlines/Travel Processes.
- 6+ years of experience in Training, Learning & Development, or Process Training roles.
- Excellent communication and presentation skills in English.
- Strong understanding of airline/travel operations, booking systems, customer service processes, and operational workflows.
- Experience in delivering process, product, and behavioural training programs.
- Ability to work in rotational shifts, including night shifts.

Preferred Qualifications
- Experience in International BPO, Travel, Airlines, or Hospitality processes.
- Exposure to Domestic Airlines/Travel operations will be an added advantage.
- Strong facilitation, coaching, stakeholder management, and mentoring skills.
- Proficiency in MS Excel, PowerPoint, and training MIS reporting.
- Self-driven, proactive, and adaptable to a fast-paced work environment.

Why Join Us?
- Opportunity to work with a fast-growing and energetic organization.
- Exposure to global travel and airline processes.
- Career growth within Learning & Development and Operations.
- Collaborative work culture focused on continuous learning and employee development.

📌 Assistant Manager Training - Travel Process/Airlines Experience (Gurugram)
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