Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Application Packaging

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

Senior Application Packaging specialist responsible for complex packaging, deployment readiness, Software Vulnerability Management (SVM) support, and adherence to enterprise packaging and deployment standards using Microsoft Intune.Own complex application packaging, ensure zero-repeat defects, and serve as the technical authority within the Application Packaging tower.

Roles & Responsibilities:

Handle complex application packaging using MSI and EXE

Build silent install/uninstall packages with proper logging, exit codes, and rollback handling

Perform detailed RCA for deployment failures and application conflicts

Develop PowerShell automation for packaging, validation, and detection logic

Review and approve packages created by other team members

Reduce incidents through proactive compatibility and dependency analysis

Collaborate with Security, Architecture, Endpoint, and Application Owners

Professional & Technical Skills:

Strong understanding of Windows Installer (MSI) architecture

Experience with MSI tables, components, GUIDs, and features

Create and modify MST transforms

Handle custom actions and installation sequences

Manage product codes, upgrade codes, and versioning

Troubleshoot packaging issues using MSI logs

Perform repackaging (setup capture) and dependency resolution

Strong ownership mindset





Provide technical mentoring and guidance to team members

Communicate clearly with stakeholders

Drive continuous improvement

Deep expertise in MSI packaging and troubleshooting

Tools: Adminstudio, Advanced Installer, Intune

Advanced PowerShell scripting

Strong knowledge of Windows 10/11

Additional Information

AdminStudio (Repackager, Install Editor)

Advanced Installer (MSI creation and customization)

Supporting tools: PSADT, Orca, Intune Win32 Content Prep Tool

Conduct smoke testing, UAT validation, and regression testing

Validate installation behavior, reboot scenarios, and user experience

Ensure packages meet enterprise quality standards

Robust experience with Microsoft Intune (Win32 app deployments)

Knowledge of .intunewin packaging and deployment lifecycle

Configure detection rules, requirement rules, and assignments

Manage Pilot, Ring, Wave, and Production deployments

Monitor deployments and troubleshoot failures

Basic knowledge of SCCM/MECM is an added advantage

Package and deploy security patches and vulnerability fixes

Handle a high volume of SVM alerts and ensure SLA adherence

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses,



governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru