Job Title

Team Lead Administration

Department

Administration / Facilities Management

Industry

BPO / ITES

Job Summary The Team Lead Administration is responsible for managing and supervising daily administrative operations within a BPO environment. This role involves overseeing facility management, vendor coordination, transportation, security, housekeeping, and employee support services to ensure smooth business operations across shifts in a fast-paced work environment.

Key Responsibilities

Administrative Operations

- Supervise day-to-day administrative activities and ensure uninterrupted office operations.

- Manage office facilities, seating arrangements, and infrastructure support.

- Ensure the smooth functioning of cafeteria, transportation, housekeeping, and security services.

Team Management

- Lead and guide the administration team across shifts.

- Allocate tasks, monitor team performance, and ensure SLA compliance.

- Conduct regular team meetings and training sessions.

Vendor &

- Facility Management

- Coordinate with vendors for office maintenance, AMC services, and procurement activities.

- Monitor vendor performance and ensure timely service delivery.

- Handle facility audits and compliance checks.

Transport &

- Shift Coordination

- Oversee employee transportation operations for rotational shifts.

- Coordinate transport schedules and resolve employee transportation concerns.

- Ensure safety and compliance in transportation management.

Employee Support

- Address employee administrative queries and handle escalations.

- Support employee engagement activities, events, and wellness initiatives.

- Coordinate onboarding logistics for current employees.

Compliance &

- Reporting





- Maintain administrative records, invoices, and asset inventories.

- Prepare MIS reports related to administrative expenses and facility utilization.

- Ensure adherence to company policies, health & safety standards, and statutory regulations.

- Ensure timely feedback is obtained from all stakeholders, conduct feedback analysis, and share insights with the leadership team on a weekly, monthly, quarterly, and annual basis.

- Work on action items identified through analysis to improve the quality of administration and facility management services, thereby enhancing internal client satisfaction.

Cost &

- Asset Management

- Track administrative budgets and optimize operational costs.

- Manage office assets, stationery, and inventory control.

Required Skills &

- Competencies

- Strong leadership and team management skills

- Excellent communication and coordination abilities

- Expertise in vendor and facility management

- Knowledge of transportation management in BPO operations

- Strong problem-solving and decision-making skills

- Ability to work in rotational shifts, if required

- Good knowledge of MS Office and reporting tools

- Strong time management and multitasking abilities

Qualifications

- Bachelors degree in Business Administration, Management, or a related field.

Experience

- 68 years of experience in Administration within the BPO/ITES industry.

- Minimum 2 years of team handling experience preferred.

Preferred Candidate Profile

- Experience in handling 24/7 office operations.

- Familiarity with BPO work culture and shift-based operations.

- Strong vendor negotiation and employee management skills.

Shift Timing: 5.00PM – 2.00AM

📌 Administration Team Lead (Chennai)
🏢 T3Cogno
📍 Chennai