Key Responsibilities*

- Provide end-to-end support, deployment, and ongoing management of Windows devices
- Adaptable 24x7 support operations through rotational shifts
- Weekend On-Call for production support escalations
- Troubleshoot and provide remote support
- Providing Touch services on need basis within the designated work locations
- Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement)
- Coordinating with Vendor for hardware issues
- Provide subject matter expertise for EUC tools integrated with M365.
- Act as escalation point for operational incidents, service requests, and user issues.
- Maintain documentation including architecture diagrams, SOPs, support runbooks, and governance procedures.
- Partner with cross-functional teams (Security, Networks, Infrastructure, Projects) to support M365related initiatives.
- Evaluate and manage updates from the Microsoft 365 Roadmap and ensure safe adoption.

📌 Copilot Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai