Job Summary
We are looking for a Desktop Support Engineer (L1) to provide first-level IT support for desktops, laptops, and peripherals. The role involves basic diagnosis, troubleshooting, and replacement of hardware components to ensure smooth IT operations.
Key Responsibilities
- Provide L1 support for desktops, laptops, and peripherals.
- Perform basic diagnosis and troubleshooting of hardware and software issues.
- Handle desktop/laptop replacement, upgrades, and part replacements (HDD, RAM, battery, etc.).
- Support OS installation, configuration, and patch updates.
- Resolve issues related to printers, network connectivity, and common applications.
- Maintain asset records and update ticketing system.
Required Skills
- Solid knowledge of desktop/laptop hardware diagnosis and replacement.
- Hands-on experience with Windows OS installation & troubleshooting.
- Basic knowledge of networking (LAN/Wi-Fi configuration).
- Good communication and customer-handling skills.
- Ability to work in a team and follow standard IT processes.
Qualification
- Diploma / Bachelors in IT, Computer Science, or related field.