We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction.
Key Responsibilities:
- Oversee installation, commissioning, and servicing of machinery at client sites
- Lead and guide the service team to ensure timely and efficient support
- Handle escalated technical issues and provide hands-on troubleshooting when required
- Coordinate with sales and production teams for seamless client support
- Maintain service records, generate reports, and analyze performance metrics
- Train service engineers and ensure skill upgrades across the team
- Build strong relationships with clients to drive satisfaction and retention
- Ensure adherence to safety, quality, and compliance standards in all service activities
Candidate Profile:
- Education: Graduate in any discipline (Engineering background preferred)
- Experience: 10–12 years in service and maintenance of plastic/packaging machinery