Job Description

This is a fixed-term contractual position.

In this role you will:

- Ensure continuity of business as usual (BAU) HR operations and administrative work for your assigned cluster/country
- Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right tools
- Ensure best in class service when it comes to HR administrative processes
- Identify and document local and cluster level administrative work pertaining to standard letters, documents, and agreements
- Identify and document any additional administrative and operational work currently owned by local, regional, and global HRBPs and COEs which could move into the Employee Experience team
- Review our policies, processes, and ways of working holistically for opportunities to streamline – eliminate waste and redundancy
- Propose improvements to internal processes with an eye towards automation, enabling more consistency across the HR and the NielsenIQ business (both locally and globally)
- Research and bring latest practices in the cluster/country to the team
- Stay connected with the other Employee Experience team members, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes
- Implement systems/automation-based solutions for the organization
- Support the transition of repeatable and scalable HR activities into Tier 1 teams,



enabling local teams to focus on specialized, high-impact work while ensuring seamless escalation and handoff for complex issues.
- Contribute to the continuous improvement of standardized work by identifying opportunities to streamline, automate, and document processes, reducing variation and duplication of effort.
- Collaborate with global and local Employee Experience colleagues to embed best practices, maintain solid governance, and uphold service level agreements for all standardized support activities.
- Deliver HR services using standardized processes, templates, and tools to ensure consistency, reliability, and a best-in-class employee experience across all regions and teams.
- Champion the adoption of standardized work practices, ensuring that all support activities are aligned with organizational policies and continuously improved for efficiency and effectiveness.
- Demonstrate the ability to understand, interpret, and apply local legal frameworks and administrative regulations effectively within day-to-day operations.
- Ensure proficient and up-to-date usage of core HR systems (Workday, Workday Help, MEET, etc.), continuously learning and adapting system enhancements to maximize efficiency, data accuracy, and employee experience. Act as a knowledgeable point of contact for system-related processes, supporting both employees and HR stakeholders in navigating tools effectively.

📌 HR Shared Service Employee Experience Specialist (Pune)
🏢 Nielseniq
📍 Pune