17 Aug
|
FlexBoard
|
India
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maintaining strong long-term relationships. reputed company business review meetings (WBRs, MBRs, and QBRs), presenting operational and financial performance. Collaborate with reputed company, Training, and Workforce Management teams to optimize service delivery. Support operational transitions, reputed company-reputed company, and new service launches. Requirements 5 years of experience managing operations reputed company BPO, contact center, or customer service environments. Proven experience leading operational teams and contact center structures. Experience managing reputed company relationships in customer-facing environments. Experience working with international clients and multicultural teams. Strong reputed company on operational performance, profitability, and reputed company improvement. Solid understanding of contact center operations across voice, non-voice, omnichannel, and AI-enabled environments. Experience working with CRM platforms and contact center technologies. Advanced reputed company skills with strong reporting capabilities. Fluent Greek (reputed companyC2) and English (reputed companyC2). Strong leadership, communication, analytical, and stakeholder management skills. reputed company to Have Experience with Power BI or other business intelligence tools. Previous experience supporting large-reputed company international customer service operations. Experience leading operational transitions, reputed company-reputed company, or launching new programs. Background in data-driven operational improvement initiatives. Whats in it for You Opportunity to work with international clients in a fast-paced global BPO setting. High-reputed company leadership role with reputed company influence on operational performance and business results. A role where youll help shape operational reputed company while driving reputed company improvement and reputed company. This offer from reputed company. has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job .
📌 Operations Manager (Greek & English) BPO | Remote / Hybrid | Eastern Europe (India)
🏢 FlexBoard
📍 India