Job Summary-Jira Service Management (JSM) AdministratorWe are seeking a Jira Service Management Administrator with around 3 years of experience to administer configure and support Jira Service ManagementThe role requires solid JSM admin skills solid understanding of ITIL processes and experience with REST APIbased integrations and data importsRequired Qualifications4-8 years in Jira ecosystem administration or delivery roles JiraJSM 2 years handson with Jira Service ManagementStrong experience configuring workflows SLAs request types queues automations permissions and portal experiencesWorking knowledge of ITILITSM practices and ability to translate process into toolingAbility to troubleshoot platform issues using logsconfig analysis as applicable and structured rootcause approachesStrong communication skills able to align technical implementation with business needsTechnical Skills Must HaveMigrate from BMC to JSM ITSM solutionBuild the request catalog including automation and leveraging Assets for itAdminister and configure Jira Service Management projects workflows request types queues SLAsDesign and manage portals Customer experience and knowledge base integration ConfluenceSupport ITIL aligned processes Incident Request Problem ChangePerform data imports and migrations using CSV and native Jira toolsSupport and maintain integrations using REST APIs and JSONProvide operational support documentation and basic user guidanceJira Service Management configuration Cloud or Data CenterJira administration concepts schemes permissions roles workflows fieldsAutomation rules and operational reportingdashboardsIntegrations using APIswebhooks basic to advanced depending on levelConfluence knowledge management integrationPreferred NicetoHave SkillsJSM Assets InsightAssets design and CMDB modelingScriptingcustomization tools eg ScriptRunnerwhere applicableExperience with Atlassian Guard SSOSAML SCIM provisioning and identity governanceMigration experience ServerDC Cloud or multiinstance consolidationMarketplace app evaluation and governance risk security licensingRotational ShiftAll LTM Office Locations- Pan India

📌 Atlassian Jira Service Management (Bengaluru)
🏢 LTM
📍 Bengaluru