• User Support and Documentation:
o Respond to user inquiries, technical issues or requests for assistance in a timely and professional manner.
o Follow escalation procedures when necessary, ensuring that critical issues are addressed promptly and communicated to relevant stakeholders effectively.
o Maintain comprehensive documentation of known issues, troubleshooting steps, and resolutions in a knowledge base or support portal. Ensure that the documentation is kept up-to-date and easily accessible to other support team members and end-users.
• Collaborative Problem Solving:
o Work closely with cross-functional teams, such as development, quality assurance, and product management, to resolve complex technical issues and communicate feedback from users effectively.
o Investigate reported issues and attempt to reproduce them in a controlled setting.



Work closely with users to gather additional information if needed and escalate more complex problems to senior support engineers or development teams
• Testing and Validation:
o Conduct testing of new application releases or updates to ensure that they are functioning correctly and do not introduce new issues.
o Collaborate with the testing and development teams to verify bug fixes and enhancements.
• Continuous Improvement:
o Identify patterns in support requests and collaborate with senior support engineers to improve application usability, reduce common issues, and enhance the overall support process.

📌 Application Support Engineer (Telangana)
🏢 Quality Engineering
📍 Telangana