About the Role

We are seeking an experienced Sales Manager with a strong background in B2C sales, premium customer engagement, and team leadership.

The ideal candidate will have experience working with discerning or high-value customers, preferably within premium services, hospitality, luxury travel, lifestyle, concierge, or luxury retail.

This is a hands-on leadership role responsible for managing a team of approximately 6 7 sales professionals, improving conversions, driving revenue, and ensuring an exceptional customer experience throughout the sales journey.

The successful candidate should be an excellent communicator and closer who can personally handle important customer conversations while also coaching the team to consistently improve performance. Key Responsibilities

- Lead, coach, and manage a team of sales professionals to achieve individual and team targets.
- Drive B2C sales through inbound leads, outbound follow-ups, and customer engagement.
- Personally handle high value and premium customer inquiries using a consultative, relationship driven approach.
- Improve lead conversion, follow-up discipline, sales productivity, and overall revenue performance.
- Build strong relationships with customers and ensure a high-quality experience throughout the sales process.
- Monitor sales pipeline and daily, weekly, and monthly performance using clearly defined KPIs.
- Coach team members on communication, objection handling, negotiation, followup, and closing techniques.
- Ensure accurate and timely recording of leads, follow-ups, and customer interactions in the CRM.
- Coordinate with operations, customer service,



and other internal teams to ensure smooth delivery after the sale.
- Analyze customer behavior, market trends, and sales data to identify opportunities for improvement.

Qualifications & Experience
- Bachelor's degree in Business, Marketing, Hospitality, or a related field.
- 6 10 years of relevant sales experience, preferably in B2C or premium customer-facing businesses.
- Demonstrated experience managing and developing a sales team.
- Experience in premium services, hospitality, luxury travel, lifestyle, concierge, or luxury retail is strongly preferred.
- Proven ability to convert leads and close sales through phone and direct customer interactions.
- Solid communication, negotiation, objection-handling, and relationship-building skills.
- Experience working with CRM and sales reporting tools.
- Comfortable working in a fast-paced, performance-driven environment.

What We Are Looking For

We are looking for someone who combines sales leadership with strong personal selling ability.

You should be comfortable speaking with premium customers, understanding their requirements, building trust, and guiding them toward a decision without being overly aggressive.

You should also be a strong people manager who can create accountability, coach the team, and use data to continuously improve sales performance. Key Performance Indicators

Performance will primarily be measured on:

- Sales revenue and target achievement
- Lead-to-sale conversion rate
- Sales pipeline and follow-up effectiveness
- Team productivity and individual performance
- Customer experience and retention
- CRM discipline and reporting accuracy

📌 Sales Manager : Premium Customer Sales (Gurugram)
🏢 Gwyneth Information and Technology
📍 Gurugram