Bengali Customer Support Executive Healthcare Process

Job Location: Bangalore Electronic City Phase II, Karnataka
Work Mode: Work from Office
Employment Type: Full-Time, Permanent
Industry: Healthcare / Customer Support / BPO
Working Days: 5 Days per Week with 2 Rotational Days Off Job Summary

We are hiring Bengali Customer Support Executives for a multilingual healthcare support process in Bangalore. The ideal candidate should have strong communication and customer-service skills and be fluent in Bengali, Hindi, and English.

The role involves assisting patients through inbound/outbound calls and email, handling appointment-related requests and enquiries, maintaining accurate documentation, and delivering a professional and patient-centric customer experience. Key Responsibilities

Handle customer/patient calls professionally and courteously.

Assist patients with appointment booking and general enquiries.

Handle inbound calls, outbound calls, and email communication.

Communicate calmly and diplomatically with patients and co-workers.

Listen actively and understand patient requirements.

Accurately verify patient details and update information in the appropriate system.

Maintain 100% documentation of customer interactions.

Build positive relationships with patients.

Maintain required quality and Average Handling Time (AHT) standards.

Stay updated with process knowledge and daily operational updates.

Follow established procedures and process requirements.

Maintain punctuality and adhere to assigned break schedules.





Take initiative and remain flexible regarding process changes. Required Skills

Fluent communication in Bengali, Hindi, and English.

Strong verbal and written communication skills.

Neutral Indian accent.

Excellent customer-service skills.

Active listening and comprehension skills.

Professional telephone etiquette.

Strong interpersonal skills.

Patient-centric approach.

Strong attention to detail.

Ability to accurately document and update information.

Self-motivated and able to work within a structured process.

Knowledge of medical terminology is an advantage. Educational Qualification

Candidates with HSC / 10+3 Diploma / Graduate / Postgraduate qualifications may apply. Experience

Freshers and experienced candidates may apply. Compensation

Fresher: Up to 2.80 LPA

Experienced: Up to 3.20 LPA Shift & Work Schedule

Rotational shifts.

5 working days with 2 rotational days off.

Candidates must be comfortable working according to the assigned process schedule.

This is a Work from Office position. Selection Process

The selection process may include:

Initial Screening

Communication/Language Assessment

Operations Round

English/Versant Assessment, where applicable

Final Interview Preferred Candidate

We are looking for candidates who are customer-focused, professional, attentive to detail, comfortable communicating with patients, and able to work effectively in a structured customer-support workplace.

Immediate or early joiners are encouraged to apply.

📌 Bengali Customer Support Executive - Healthcare Process (India)
🏢 Innova Software Services
📍 India