Job Description:

Position: Business Analytics

Location: Mumbai
Experience: 2-5 years

About the Role:
We are seeking a detail-oriented professional to manage business reporting (MIS), team performance analytics, and customer issue follow-ups. The ideal candidate will coordinate across teams to ensure accurate data, timely reporting, and escalation closure.

Key Responsibilities

Performance Reporting & MIS

- Develop, compile, and publish daily/weekly/monthly MIS and performance dashboards.
- Ensure all reports are delivered accurately and on schedule.
- Validate and audit data for consistency, completeness, and reliability.
- Identify discrepancies and work with relevant teams to correct errors.
- Maintain historical data and trend analyses.

Team Performance Monitoring

- Track KPIs, SLAs, productivity, quality metrics, and compliance for all relevant teams.
- Coordinate with departmental leads to collect performance data.
- Highlight exceptions, performance gaps, and process anomalies.
- Support management reviews with insights and summaries.

Cross-Functional Coordination

- Work closely with sales, production, HR, customer service teams to gather critical performance inputs.
- Follow up with stakeholders to ensure timely data submission.
- Help create standardized reporting templates and processes.





Customer Support Escalation Management

- Log, track, and follow up on customer service issues raised.
- Coordinate with responsible teams to ensure timely resolution.
- Monitor ticket aging, turnaround time, and closure rates.
- Escalate critical or delayed issues to management.

Analytics & Insights

- Generate actionable insights to improve performance metrics and service levels.
- Support root-cause analysis and improvement recommendations.
- Assist in automation/optimization initiatives for reporting.

Documentation & Compliance

- Maintain documentation of reporting processes, data sources, and definitions.
- Ensure adherence to data privacy and integrity standards.

Required Skills, knowledge and competency:

- Advanced Excel (Pivot, Lookups, Formulas)
- Exposure to Power BI / Tableau (preferred)
- Solid communication & coordination skills
- Customer service, handling escalation resolution

- Proactive, organized, strong ownership mindset

Experience & Qualifications

- Bachelor’s degree in Business, Analytics, IT, Commerce, or related field.
- 2-5 years of experience in MIS reporting, business analytics, or operations support.
- Experience in customer service coordination or ticket management is a plus.

📌 Business Analytics (Vasai-Virar)
🏢 RECEX
📍 Vasai-Virar