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Sr Technical Lead (Support & Operations)

India

Job Description

Sr Technical Lead (Support & Operations)

Noida, Uttar Pradesh

Job Summary

This team is responsible for providing L2-L3 production support for 2000+ Virtual Desktops which are hosted by Azure Public Cloud. This Candidate will be involved in delivering and supporting a technical solution for Azure virtual Desktop. Candidate will provide operational and end user support for the Virtual Desktop setting and participate in the development and implementation of operational procedures and standards.

Key Responsibilities

Responsibilities*

Providing L2-L3 production support for Virtual Desktop environment which is hosted on Microsoft Azure.

Define the windows desktop images standards and create the master images with required hardening.

User experience monitoring, single sign on and Performance troubleshooting.

Good Idea of FSLogix.

Develop and maintain standard operating procedures for the Virtual Desktop environment.

Responsible for the analysis, administration and support of the Remote Desktop client, Sentrybay Armored and nexthink administration.

Works in ticketing tools and solves escalated issues.

Hands on experience with Azure portal.

Remediate the monthly and quarterly vulnerability of the VMware Horizon environment.

Aware of Windows Print Server, Uniflow, etc

Free to work with vendors like Canon

Registration of account and troubleshooting around it

Vulnerability related to Print server and work with vendor in case required

Skill Requirements

Technical Expertise*

Ability to manage Azure Virtual Desktop environment.

Sound Knowledge of virtualization and window server's operating system.

Good Knowledge of Network technologies like MPLS, F5, Firewall and Zscaler proxy.

Good knowledge of Active Directory, DHCP, DNS and Entra.

Hands on experience managing Azure Virtual Desktop environment.





Incident management and troubleshooting skillset.

Knowledge of scripting language or PowerShell.

Knowledge of automation tools like Ansible and Terraform.

Other Requirements

Primary Skillset: Azure Virtual Desktop, Azure Adminsitration, Windows Server 2026, Uniflow

Secondary Skillset: Exposure of Desktop Virtualization technology like VMware Horizon view and Citrix Xendesktop

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Sr Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India