Our client is a growing textile brand committed to delivering high-quality products and seamless experiences to our customers, both online and in-store. We are looking for a meticulous Operations & Order Coordinator to manage end-to-end order processing and coordinate with our offline outlets.
Key Responsibilities:
- Manage and track all incoming orders from online platforms and offline outlets, ensuring accurate and timely processing.
- Coordinate with retail outlets and internal teams to maintain smooth stock flow and availability.
- Monitor inventory levels and communicate restocking needs to the supply chain or warehouse team.
- Liaise with logistics partners to ensure timely delivery and resolve any shipping issues.
- Maintain records of orders, returns, and customer interactions, and generate regular reports for management.
- Collaborate with the e-commerce and marketing teams to ensure accurate product listings, promotions, and order fulfillment.
- Identify process improvements to streamline operations, reduce errors, and enhance customer satisfaction.
- Assist in offline outlet operations,
including stock transfers, merchandising support, and order-related queries.
Requirements:
- Bachelor’s degree in Business, Operations, or related field.
- 5–7 years of experience in operations, order management, or retail coordination, preferably in textiles or apparel.
- Robust organizational and multitasking skills, with attention to detail.
- Good communication skills for coordinating with internal teams, vendors, and outlets.
- Familiarity with order management systems, Excel, and basic reporting tools.
- Problem-solving mindset and ability to work under tight timelines.
Preferred:
- Experience in textile/apparel retail operations.
- Exposure to e-commerce order coordination and online marketplaces.
What We Offer:
- Opportunity to work in a growing textile brand with exposure to both online and offline operations.
- Collaborative and supportive work environment.
- Chance to improve operational processes and make a direct impact on customer experience.
📌 Operations & Order Coordinator (Kolkata)
🏢 RECEX
📍 Kolkata
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