Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organization and we continually strive to ensure their qualified and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

About Role

We are looking for a skilled Team Lead, who is responsible for supervising a team of Analysts and Senior Analysts to ensure smooth day-to-day support operations.



The role combines hands-on case handling with leadership responsibilities like performance coaching, SLA monitoring, and continuous improvement. A Team Lead bridges the gap between frontline support and middle management, ensuring quality service delivery and team engagement.

Requirements

- Supervise daily workflows and manage team scheduling.

- Monitor case queues, SLA adherence, and quality metrics.

- Act as the first point of escalation for customer issues.

- Review team performance and provide timely coaching.

- Conduct knowledge-sharing sessions and process training.

- Prepare and deliver weekly/monthly performance reports.

- Coordinate with Managers for process gaps and escalated concerns.

- Foster a culture of accountability, empathy, and excellence.

- 6 days a week

Benefits

• Bachelor’s degree; preference for Finance, Business, or Tech domains.
- 5+ years in a customer support role, preferably in fintech or banking.
- 1–2 years of people leadership or mentoring experience.
- Strong problem-solving and decision-making ability.
- Familiar with support tools (e.g., Zendesk, Salesforce, Freshdesk).
- Good understanding of U.S. customer service culture and expectations.
- Ability to multitask and maintain team morale in a fast-paced environment.

📌 ZR_253_Team Lead (Passport) (Chandigarh)
🏢 Priority Idc
📍 Chandigarh