This role involves working closely with customers to analyze their business needs,
configure Zoho applications, and optimise workflows for enhanced efficiency. The ideal candidate will be responsible for end-to-end project execution, ensuring smooth adoption of Zoho solutions for clients.
Key Responsibilities:
- Lead the deployment of Zoho ensuring seamless integration with existing systems.
- Customise Zoho settings, workflows, and features to align with business processes and objectives.
- Develop and deliver training programs to ensure users are proficient in Zoho functionalities.
- Act as the primary point of contact for user inquiries and technical support.
- Identify and implement enhancements to optimise Zoho processes and workflows.
- Stay updated with industry trends and emerging technologies, recommending upgrades and innovations.
- Act as the primary point of contact for client inquiries and technical support related to Zoho applications.
- Maintain comprehensive documentation of Zoho configurations, processes, and user guides.
- Identify and implement enhancements to optimize client Zoho processes and workflows.
- Stay updated with industry trends and emerging Zoho technologies, recommending upgrades and innovations for clients.
- Troubleshoot and resolve Zoho-related issues, providing timely support to end-users.
Requirements
- Proven experience of 1 year in CRM implementation, management, and support.
- Strong expertise in Zoho CRM and other Zoho applications for business automation.
- Technical knowledge of Zoho software, third-party integrations, and automation tools.
- Strong problem-solving and analytical skills to tailor solutions for clients.
- Effective communication and interpersonal skills to engage with clients professionally.
- Ability to manage multiple client projects and priorities in a fast-paced, dynamic environment.
- Detail-oriented with a proactive approach to identifying and addressing customer requirements.
- Strong organizational skills and a team-oriented mindset for seamless project execution.