- Work Order Management:
- Receive and analyze vehicle repair requests, assigning tasks to appropriate technicians based on expertise and workload.
- Monitor repair progress, identify potential delays, and communicate updates to customers.
- Ensure accurate documentation of repair details, parts used, and labor hours on work orders.
- Team Supervision:
- Lead and motivate a team of mechanics, including apprentices, ensuring they adhere to company repair procedures and quality standards.
- Conduct performance evaluations, provide feedback, and identify training needs for technicians
- Address any technical issues or disputes arising within the workshop.
- Inventory Management:
- Maintain optimal stock levels of spare parts and consumables, coordinating with the parts department to ensure timely availability
- Monitor parts usage, identify potential cost-saving opportunities, and manage inventory control systems.
- Quality Control:
- Conduct quality checks on completed repairs to ensure adherence to manufacturer specifications and customer expectations.
- Investigate customer complaints regarding repairs and implement corrective actions where necessary.
- Workshop Operations:
- Ensure the workshop is maintained in a clean and organized manner, with proper tool management and equipment upkeep.
- Monitor and enforce safety regulations within the workshop, conducting safety training sessions for staff.
- Plan and schedule maintenance activities for workshop equipment.
- Customer Service:
- Interact with customers, addressing concerns and providing updates on repair status
- Build positive customer relationships to promote repeat business and referrals
Requirements
2 years Working Experience required as a Workshop In Charge...