:

- Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to sales & services as well as answering generic, non-generic specific questions related to products and services.
- Candidates with voice background & prior web chat experience with UK or US client will be preferred.
- Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable.

Essential Functions

- Ensure that the process transactions are processed as per standard procedures.
- Ensure that the assigned targets in accordance with SLA are met.
- Ensure that the quality of the transactions is in compliance with predefined parameters.
- Ensure adherence to Company Policies and Procedures.
- Focus on Customer Satisfaction,



rapport building, effective communication and timely resolution of Customer concerns.
- Any other essential function that may occur from time to time as directed by the Supervisor.

Eligibility:

- Graduate with 1 year experience
- 1-year international BPO experience voice and web chat would be preferred.
- Any customer service experience
- candidate should have excellent communication - written and verbal both.

Work Schedule: 5 Working days, Rotational week offs

Communication Requirement: (Blended Process)

- B2-8 on written CEF
- Excellent English communications.

📌 Webchat Process (Noida)
🏢 Mancraft Consulting
📍 Noida