Manager II - Deputy Cluster Manager
DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :
● Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless
execution from inbound to dispatch.
● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch
processes with strict adherence to SLAs.
● Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing
efficiency, defect rates, damages, shrinkage, and overall cost metrics.
● Ensure high inventory accuracy across stores through strong control mechanisms,
audits, and loss-prevention initiatives.
● Drive quality compliance across handling, storage, and dispatch processes while
standardizing SOPs across all nodes.
● Lead Store Managers and large ground teams, ensuring manpower alignment across
throughput demands and extended-hour store formats.
● Continuously improve throughput, reduce shrinkage and damages, and drive cost




efficiencies across the cluster.
● Own operational performance reviews through structured dashboards, governance
cadence, and metric-driven accountability.

Are you who we're searching for
● Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent
experience
● Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with
exposure to multi-site management
● Strong understanding of end-to-end warehouse operations — inbound to dispatch
● Proven experience managing large ground teams across multiple locations
● Hands-on with dashboards, KPIs, and data-driven operational reviews
● Solid execution focus with ability to operate in high-volume, high-pressure
environments
● Process-oriented mindset with experience enforcing SOPs and driving accountability
Sounds like we’re talking about you? Please add your application to our cart

📌 Manager II (Bengaluru)
🏢 Zepto
📍 Bengaluru