- Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / Audit calls to review and approve documents with strong analytical skills and basic Excel skills.
- Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
- Resolve Customer Queries: Address customer queries during the VKYC process professionally and friendly.
- Update Records: Accurately document customer details and VKYC outcomes in company systems and databases.
Requirements
Requirements:
- Graduates from any stream.
- Experience in customer service, VKYC, or banking roles (video-based verification preferred).
- Solid communication skills (verbal and written). Good knowledge of VKYC processes.
- Comfortable with technology including video tools and CRM software.
- Strong attention to detail. Ability to handle sensitive information with confidentiality
Preferred Skills
- Experience in video-based KYC or customer-facing roles.
- Multilingual proficiency (Hindi & English mandatory).
- Knowledge of the financial sector and regulatory environment
📌 VKYC Associate (Bengaluru)
🏢 HRassistance India Consultancy
📍 Bengaluru
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