About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international setting,



has a good eye for detail, and likes coordinating processes across different teams.

Your Responsibilities

Support Kennametal customers in Germany - only emails
Create & check sales documents (in Order to Cash processes)
Work in partnership with Customer Service Team in Germany and Barcelona
Use SAP, CRM, MS Office, Esker
Demonstrating a proactive attitude

Your Profile

1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role
Strong organizational skills and attention to detail
Comfortable working cross-functionally with different departments
Experience with CRM and/or ERP systems is a plus
Good command of German and English (spoken and written)

What We Offer

Hybrid work
Complete training from scratch
Stable job conditions
Benefits: Multisport, lunch pass, language courses, Medicover, many others

In case of any questions, please fe

📌 Customer Service Representative with German (India)
🏢 WIDIA
📍 India