Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers investigation and any other ad-hoc activities keeping in line with the organizations goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets & Qualifications

Excellent understanding of current market practices in Fraud Detection Investigation Analytics etc.

3 years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFCs in the mortgage business

KRAs

Key Result Areas ( Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

General Overview of RCU process (Pre-Sanction Sampling Fraud savings Fraud Hit rate in Location

- Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.

Vendor/Agency Management assign Location.

- Process TAT
- Cost
- MIS Management & Portfolio Management

- Performance demonstrates in monitoring /Managing RCU vendors error free reporting Sampler/Verifiers trainings Escalation Management Overall reporting TAT Management Timey FCU MIS and Billing Submission Fraud Alert Circulation Fraud trend Sharing Data Mining.

Digital Initiatives.

- Hunter: - Use Monitoring & Saving
- Internal Dedupe search & inhouse checks





- Closer TAT & catch vs match % of hunter cases hit rate in desktop/online/market resources searches and inhouse checks.

1. Investigation& Deterrent setting.
2. Cross checks of internal reports FI Technical Valuation and CAM

- A. Conducting Customer Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
- B. Feedback sharing for making processs intact and deterrent setting.
- Timely submission of fraud tracker data.
- Participation in adhoc investigation with satisfactory closer result.
- E. To check for any process/Policy compromise at sourcing end.
- Review of Collection data proactively and identification of Gaps

Training

- A. Sampler/Business/U/w trainings.
- B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative

- A. Initiative undertaken for capability building of samplers/Vendors.
- B. Global directed behaviour face to face interaction which are effective in conducting/Setup fraud identification.
- Conducting assets verification and feedback
- Recent trigger identifications.

Required Experience:

Manager

📌 Area FCU Manager (Jodhpur)
🏢 Financial services
📍 Jodhpur