Vice President - Account Management (APMEA)

Purpose of the role – We are looking for a senior professional to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.), outcomes (e.g.; renewals, up-sell, etc.), People Management (drive a team of customer success managers with strategic directions) and Process Ownership.

- - Outcome (Quantifiable Objective)
- Renewal of Accounts
- Upsell & Pipeline Generation
- Customer Satisfaction (Net Promoter Score)
- Governance (QBRs, MTPs, Events etc.)

Competencies (Technical & Soft Skills)
- Ideally combined background of post-sale and sales experience with a solid commercial acumen




- Demonstrated experience in delivering professional services and projects to clients
- Strong empathy/obsession for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic self-starter and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Relevant Bachelor’s degree; preference for computer science or related degrees

Qualification Summary

- 10+ years of experience in leading customer-facing organizations
- Relevant Bachelor’s degree; preference for computer science or related degrees

📌 Vice President - Account Management (APMEA) (Noida)
🏢 RateGain
📍 Noida