Are you an enthusiastic and experienced skilled with a passion for travel management? Pakka Limited is looking for a dedicated Travel Desk Lead to oversee and enhance our corporate travel operations.

Key Responsibilities:

- Travel Management

· Negotiate and finalize contracts with travel service providers, defining clear SLAs.

· Stay updated on airline, train, and other travel operations to optimize travel planning.

· Plan and manage travel itineraries as per the organization requirement.

- Logistics

· Oversee company and vendor vehicle management.

· Ensure timely vehicle arrangements and productive rostering.

- Visa & Currency

· Handle documentation processes for visa issuance.

· Up to Date with travel insurance guidelines.

- Hotel Booking:

· Build relationships with hotel vendors for domestic and international bookings.

· Negotiate competitive rack rates and maintain standard agreements with hotel partners.

- Automation:

· Develop Standard Operating Procedures (SOPs) and best practices for travel operations.

· Implement process automation and conduct User Acceptance Testing (UAT) for efficiency.

- External and Internal Communication:

· Serve as the primary point of contact for internal and external travel-related inquiries.





· Ensure timely processing of vendor invoices and maintain compliance with company policies.

- Grievance Handling:

· Address and resolve travel-related complaints efficiently.

· Maintain records of incidents and implement corrective measures.

- CUG Management

· Manage the distribution and administration of CUG connections.

· Prepare and manage monthly deduction sheets.

· Oversee the activation and deactivation process of CUG services.

- Quality Enhancement:

· Continuously improve travel systems and policies.

· Stay updated on industry trends and integrate best practices into operations.

Requirements

- Bachelor’s degree in Business Administration, Travel & Tourism, Hospitality, or a related field.

- 5+ years of experience in corporate travel management, logistics, or a similar role.

- Proven track record of vendor management, cost optimization, and travel coordination.

- Strong negotiation and vendor management skills.

- Proficiency in travel management software and ERP systems.

- Knowledge of visa processing, travel insurance, and currency exchange.

- Excellent communication and stakeholder management skills.

- Experience in process automation and digital transformation in travel operations.

- Ability to analyze travel data and optimize costs.

📌 Travel Desk Lead (Faizabad)
🏢 Pakka
📍 Faizabad