About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

:US Health Care Insurance, we support clients in transaction processing and other back-end operations of Insurance & Health plans.

sPrimary Skill:HAS

Secondary Skill:COBRA

Roles And Responsibilities:

Process claims relevant to Flexible Spending Account, Health Savings Account,Health Reimbursement Arrangements, Commuter and/or COBRA accounts

Processes, and evaluates data files for claims submission that include manual, debit card, and Web submitted claimsMaintain knowledge of government rules and regulations affecting the definition of eligible expenses and other items that may impact the plan rules

Processes adjustments,



conducts claims review and assists in the resolution of issues/questions arising from participant contact with Customer ServiceObtain and maintain system knowledge of any/all systems pertinent to FSA, HRA, HSA, Commuter claims

Process priority claims and general inquiries; achieve stringent daily productivity targetsStrict adherence to non-disclosure of client information by preserving client confidentiality

Research queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response timeWork with onshore partners and build qualified relationship

Taking active participation in process improvements and automationExcellent process skills with ability to identify and prioritize high risk transactionsCompleting assigned responsibilities within defined SLAs

Skills & Required profile:

Approx... 2+ years of experience in US Life Insurance/Health Care services

Should be a GraduateExcellent verbal and written communication; analytical skillsSelf-starter, proactive and target oriented with attention to detail

Excellent organizational and time management skills

Proficient with Microsoft Office Suite (Word, Excel, SharePoint, etc.)Flexible to work in night shifts and must extend when business requires

Qualifications:Graduate

Location:Bangalore

Mode of Work:Hybrid

📌 Trainee (India)
🏢 Voya Financial
📍 India